Refund requests, billing and login issues.
How do I sign up? Click Get Started in the navigation bar. You can sign up with your work email or Google account. After signup you will be guided through a short workspace setup before accessing the portal.
I cannot log in — what should I try? Confirm you are on portal.vrocure.com, reset your password from the login screen, and check that email confirmation completed if you signed up with email. Passkeys and Google sign-in are also supported when enrolled.
How do I change my email or password? Signed-in users manage email, password, MFA, and passkeys under Settings → Account Security. Email changes need confirmation on both the current address and the new one.
Can I cancel my subscription at any time? Yes. Cancel from Settings → Billing. The paid plan stays active until the period ends, then the workspace moves to Free. There is no cancellation fee.
Where do I get a refund or billing invoice? Open Settings → Billing for invoices and plan changes. For refund requests or payment failures, contact support@vrocure.com with your workspace name and the charge date.